Question 1

How does DialCloud work?

Accepted Answer

DialCloud gives your business a dedicated phone number powered by an AI voice agent. When a customer calls, the agent answers in your business's voice, handles questions, books appointments, takes messages, and sends SMS confirmations, all automatically. You manage everything from your dashboard.

Question 2

How long does setup take?

Accepted Answer

Under 10 minutes. Create your account, tell us about your business, pick a voice, and you get a phone number instantly. Call it from your own phone to test. No developer needed.

Question 3

Is there a free trial?

Accepted Answer

Every new account gets 60 minutes or 30 days, whichever comes first. No card, no sandbox, actual calls. Set up your agent, call in, see how it handles a booking. Then decide.

Question 4

Who is DialCloud built for?

Accepted Answer

Just about any business that lives on the phone. DialCloud handles calls for home services (plumbers, HVAC, electricians, landscapers), restaurants, salons & spas, dental and medical practices, law firms, real estate, veterinary clinics, fitness studios, movers, auto shops, and 25+ more industries. The scheduling, intake questions, and call flow tune themselves to your vertical, so the agent sounds like it works at your business, not a generic call center.

Question 5

Can the AI handle calls in other languages?

Accepted Answer

Yes. DialCloud answers in English and Spanish with automatic language detection. When a caller speaks Spanish, the agent switches seamlessly, no configuration needed.

Question 6

How much does DialCloud cost?

Accepted Answer

Three plans: Essentials at $39/mo (200 minutes, 1 team member), Professional at $99/mo (500 minutes, 5 team members), and Business at $149/mo (800 minutes, unlimited team members). All include a dedicated phone number, appointment booking, and SMS confirmations. That's about $1-5/day for a 24/7 receptionist.

Question 7

What counts toward my minutes?

Accepted Answer

Any time the AI agent is actively on a call: questions, bookings, messages, transfers. Hang-ups and wrong numbers under 10 seconds don't count.

Question 8

What happens if I go over my minutes?

Accepted Answer

Nothing gets cut off. Extra minutes are pay-as-you-grow at $0.20/minute. No throttling, no missed calls. You'll get alerts at 80% and 100% so it's never a surprise.

Question 9

Can I change plans?

Accepted Answer

Upgrades take effect immediately with a prorated credit. Downgrades kick in at your next billing cycle. No weird charges either way.

Question 10

Do you offer annual billing?

Accepted Answer

Yes, save 20% with annual billing. Switch in your account settings anytime. You're not locked in.

Question 11

What payment methods do you accept?

Accepted Answer

Cards (Visa, Mastercard, Amex, Discover), ACH bank transfer on annual plans, NET-30 invoicing for enterprise. Something else? Ask.

Question 12

Can I cancel anytime?

Accepted Answer

Cancel whenever. No penalties, no contracts. Service keeps running through the end of the billing period you've already paid for.

Question 13

Does the AI sound robotic?

Accepted Answer

No. DialCloud uses ElevenLabs conversational AI with natural-sounding voices. You can choose from 29 human-grade presets: male, female, and neutral options across American, British, and Australian accents. Most callers can't tell it's AI.

Question 14

Can I customize what the agent says?

Accepted Answer

Yes. You control the agent's name, personality, greeting, and the information it shares. Add your FAQs, business hours, and services through the dashboard, changes take effect on the next call, no re-deployment needed.

Question 15

What happens if the AI can't handle a question?

Accepted Answer

The agent can transfer the call to you or a team member in real time. You set up transfer targets in your dashboard. The agent knows when to hand off and who to reach.

Question 16

Does the agent handle after-hours calls?

Accepted Answer

Yes. You configure after-hours behavior: the agent can take messages, book appointments for the next business day, or offer emergency options. Scheduling tools work 24/7 regardless of your business hours.

Question 17

Can the agent book appointments?

Accepted Answer

Yes. The agent checks your real-time availability, offers open slots, collects the caller's info (name, phone, email, address), confirms everything back verbally, and sends an SMS confirmation. It also handles rescheduling and cancellation.

Question 18

Do I get a dedicated phone number?

Accepted Answer

Yes. Every plan includes one dedicated phone number, local or toll-free (800, 888, 877, 866, 855, 844, 833). You choose during setup.

Question 19

Can I port my existing business number?

Accepted Answer

Yes. DialCloud supports full number porting via Twilio. Submit your LOA with carrier info and billing address, and track the port status from your dashboard. Once complete, your existing number works with DialCloud automatically.

Question 20

What happens to calls if the service goes down?

Accepted Answer

If there's ever an outage, calls fall back to your configured transfer targets so nothing is lost.

Question 21

Can I see call transcripts?

Accepted Answer

Yes. Every call is transcribed automatically. View full transcripts, call duration, caller info, and outcomes from your dashboard.

Question 22

Does DialCloud send SMS messages?

Accepted Answer

Yes. The agent sends automatic SMS confirmations after bookings, reminders before appointments, and follow-ups. Customers can reply to cancel (C), confirm (Y), or rate their experience (1-5).

Question 23

Does it integrate with my calendar?

Accepted Answer

Yes. DialCloud syncs with Google Calendar, Microsoft Outlook, Calendly, Acuity, and Appointlet. Appointments booked by the AI appear on your calendar automatically.

Question 24

Can the agent collect reviews?

Accepted Answer

Yes, on Professional and Business plans. After appointments, the agent sends automated review request SMS with links to your Google Business or Yelp profile. You configure the delay and minimum rating threshold.

Question 25

Is there a waitlist feature?

Accepted Answer

Yes, on Professional and Business plans. When a caller's preferred time isn't available, the agent adds them to a waitlist. If a slot opens up (cancellation or reschedule), the next person on the waitlist gets an SMS offer automatically.

Question 26

What about dispatch and estimates?

Accepted Answer

The Business plan includes a dispatch board for assigning team members to jobs, and an estimate/quote system with SMS delivery and one-click customer approval. Built for multi-location and multi-crew operations across any industry, from a plumbing fleet to a multi-site clinic.

Question 27

Is my data secure?

Accepted Answer

Yes. All data is encrypted at rest and in transit. DialCloud uses PostgreSQL with row-level isolation per organization. Your data is never mixed with other businesses.

Question 28

Who can access my account?

Accepted Answer

You control access with role-based permissions: Owner, Admin, and Member. Only people you invite can see your dashboard, calls, or customer data.

Question 29

Does DialCloud store call recordings?

Accepted Answer

DialCloud stores call transcripts. Call recordings are handled by your telephony provider (Twilio) and subject to their retention policies.

Frequently asked questions

Getting Started

Pricing & Billing

AI Voice Agent

Phone Numbers & Calls

Features & Integrations

Security & Privacy

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