Cookie Policy
Last updated: January 1, 2025
This Cookie Policy explains how DialCloud, Inc. ("DialCloud," "we," "us," or "our") uses cookies and similar tracking technologies when you visit our website and use our platform. This policy should be read alongside our Privacy Policy.
1. What Are Cookies
Cookies are small text files that are stored on your device (computer, tablet, or mobile phone) when you visit a website. They are widely used to make websites work efficiently, provide a better browsing experience, and supply information to the site operators.
Cookies can be "persistent" (they remain on your device until they expire or you delete them) or "session" cookies (they are deleted when you close your browser). Cookies can also be "first-party" (set by us) or "third-party" (set by an external service on our behalf).
2. Types of Cookies We Use
Essential Cookies
These cookies are strictly necessary for the Service to function and cannot be disabled. They are typically set in response to actions you take, such as logging in, setting your privacy preferences, or filling in forms.
| Cookie | Purpose | Duration |
|---|---|---|
| session_token | Maintains your authenticated session | Session |
| csrf_token | Protects against cross-site request forgery | Session |
| cookie_consent | Remembers your cookie preferences | 1 year |
Analytics Cookies
These cookies help us understand how visitors interact with our website by collecting and reporting information anonymously. We use this data to improve the performance and usability of our Service.
| Cookie | Purpose | Duration |
|---|---|---|
| _ga | Google Analytics - distinguishes unique users | 2 years |
| _ga_* | Google Analytics - maintains session state | 2 years |
| _dc_analytics | Internal analytics - tracks feature usage | 1 year |
Preference Cookies
These cookies enable the Service to remember choices you make (such as your preferred language, timezone, or dashboard layout) and provide enhanced, more personalized features.
| Cookie | Purpose | Duration |
|---|---|---|
| theme | Stores your light/dark mode preference | 1 year |
| locale | Remembers your language and region settings | 1 year |
| sidebar_state | Remembers sidebar collapsed/expanded state | 30 days |
3. Third-Party Cookies
In addition to our own cookies, we may also use cookies set by third-party services that we have integrated into our platform. These include:
- Google Analytics: Used to analyze website traffic and usage patterns. Google's privacy policy applies to their processing of this data. You can opt out using the Google Analytics Opt-out Browser Add-on.
- Stripe: Our payment processor uses cookies to detect and prevent fraud during payment transactions.
- Intercom: Used for customer support chat functionality. These cookies enable the chat widget to remember your conversations.
We do not control third-party cookies and recommend reviewing the respective third-party privacy policies for more information.
4. Managing Cookies
You have several options for managing cookies:
- Browser Settings: Most web browsers allow you to control cookies through their settings. You can typically find these options in your browser's "Preferences" or "Settings" menu. You can configure your browser to block all cookies, accept only first-party cookies, or delete cookies when you close the browser.
- Cookie Consent Banner: When you first visit our website, you will see a cookie consent banner that allows you to accept or decline non-essential cookies. You can change your preferences at any time by clicking "Cookie Settings" in our website footer.
- Do Not Track Signals: Our website responds to Do Not Track (DNT) signals sent by your browser. When DNT is enabled, we will disable non-essential tracking cookies.
Please note that disabling essential cookies may affect the functionality of the Service. You may not be able to log in or use certain features if essential cookies are blocked.
5. Changes to This Cookie Policy
We may update this Cookie Policy from time to time to reflect changes in technology, regulation, or our business practices. We will post any changes on this page and update the "Last updated" date.
6. Contact Us
If you have any questions about our use of cookies or this Cookie Policy, please contact us:
- Email: [email protected]
- Address: DialCloud, Inc., 350 Fifth Avenue, Suite 4820, New York, NY 10118, United States