Verbal Consent Script
Twilio Toll-Free Verification Reference: SMS Opt-In Compliance
Overview
DialCloud.ai provides an AI phone receptionist for home service businesses (plumbers, HVAC, electricians, landscapers, and similar trades). All calls are strictly inbound: customers call the business, and the AI agent answers on the business's behalf to book appointments, reschedule, or answer questions. No outbound marketing calls are made. SMS messages are sent only after the caller explicitly agrees during the call.
Verbal Consent Script (Spoken During the Call)
Step 1: AI Agent Requests Permission
AI Agent: “I'd like to send you a text confirmation to this number with your appointment details. Is that okay?”
Step 2: Caller Responds
Caller: “Yes” / “Sure” / “That's fine”
Step 3: AI Agent Confirms and Informs of Opt-Out
AI Agent: “Perfect. You'll receive a confirmation text shortly, and a reminder 24 hours before your appointment. You can reply STOP to any message to opt out.”
Step 4: If Caller Declines
Caller: “No thanks”
AI Agent: “No problem at all. I won't send any text messages.”
No SMS is sent. Contact is marked as opted-out in the system.
Message Types Sent After Consent
| Message Type | When Sent | Sample Message |
|---|---|---|
| Appointment Confirmation | Immediately after booking | “Your appointment with Sunrise Plumbing is confirmed for Fri Mar 7 at 10:00 AM. Reply STOP to opt out.” |
| Appointment Reminder | 24 hours before | “Reminder: Sunrise Plumbing appointment tomorrow, Fri Mar 7 at 10:00 AM. Reply STOP to opt out.” |
| Reschedule / Cancellation | When appointment changes | “Your Sunrise Plumbing appointment has been rescheduled to Mon Mar 10 at 2:00 PM. Reply STOP to opt out.” |
Consent Details
- Transactional messages only. No marketing or promotional content
- 1 to 3 messages per appointment (confirmation, reminder, any changes)
- Reply STOP to opt out at any time; reply HELP for assistance
- Message and data rates may apply
- Consent is logged with timestamp and associated call recording reference
- No mobile information is shared with third parties or affiliates for marketing